Western Sydney Lakes recognises the importance of the privacy of individuals who have dealings with it, such as customers, suppliers and employees. This policy outlines how Penrith Lakes Development Corporation Limited and its subsidiaries (WSL) collect, use and manage personal information.

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1.1 Personal information WSL collects

WSL collects personal information where reasonably necessary for its functions and activities. Personal information that WSL may hold includes the following:

name, address and contact details;

details of an individual’s dealings with WSL, including records of telephone, email and online interactions.

1.2 How WSL collects personal information

WSL collects personal information directly from an individual where reasonable and practical. WSL may also collect such information from other sources, including:

other entities who provide services to WSL related to the products, services or offerings provided by WSL;

publicly available sources of information;

an individual’s representatives.

1.3 How WSL uses personal information and to whom it is disclosed

WSL collects, uses and discloses personal information generally to provide an individual with products and services requested, communicate with you on administrative matters and to respond to queries. WSL may also use personal information to make you aware of services or offerings provided by WSL, often in conjunction with its business partners or associates. WSL may not be able to do these things without the individual’s personal information. WSL may also collect, use and disclose personal information in connection with the prevention or reporting of potential or actual unlawful activity or misconduct.

WSL understands the importance of keeping personal information private and only discloses such information to third parties in limited circumstances. Third parties with whom WSL usually exchanges information include:

an individual’s representatives;

WSL’s professional advisers including legal, accounting, auditing and business consulting advisers;

government and regulatory authorities;

associated entities of WSL.

WSL also exchanges personal information with contractors who manage services provided on WSL’s behalf, or who provide services to WSL, including:

mailing services;

billing functions;

marketing functions;

website, data management and technology services.

Parties to whom WSL discloses personal information may be located in Australia and other countries. As outlined below, web traffic information is disclosed to Google Analytics when you visit our websites and Google stores information across multiple countries.

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1.4 Website usage information and cookies

When you use our website, WSL collects certain standard information that is sent by your browser to our website. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times and any referring website addresses. We also use Google Analytics to collect this information about your interaction with our websites. For more about how Google collects and processes data, and your privacy choices with Google, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners/.

WSL uses this information to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. WSL also collects certain information to provide users with a personalised experience when visiting our websites.

Through the use of a ‘cookie’, WSL can record information about your visit to our website including the clickstream to, through and from our site (including date and time), the pages visited, page interaction information and methods used to browse away from the page. This information is used anonymously and in aggregate, and is collected and logged for statistical purposes. Through analysis of these records, WSL can provide an improved service when users revisit our websites.

A cookie is a small data file that a website may write to your hard drive when you visit. A cookie file can contain information (such as a user ID) that the website can use to track the pages you have visited and your preferences. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data from your hard disk or read cookie files created by other websites.

WSL uses cookies to track user traffic patterns and to provide a better service for users when they visit the website. Users can set their browsers to provide notification when a cookie is received, and the opportunity to accept or reject the cookie. Users can also refuse all cookies by turning the function off in their browsers, although this may affect your browsing experience.

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1.5 How WSL stores personal information

WSL stores personal information at its own premises and with the assistance of its service providers. WSL maintains strict procedures and standards and takes a range of steps to prevent unauthorised access to, or disclosure of, personal information and protect an individual’s information from misuse or loss. Once an individual’s information is no longer needed by WSL, reasonable steps are taken to destroy or de-identify it.

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1.6 Accessing and updating personal information

In most cases an individual can gain access to or update personal information held by WSL. To make a request to access or update personal information held by WSL, contact WSL in writing. WSL may need to verify your identity. WSL may charge a fee to cover the cost of retrieving and copying requested information.

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1.7 Complaints and further information

Further information may be obtained about how WSL manages personal information from the Privacy Officer (see contact details below). If an individual believes that WSL has breached its privacy obligations or that individual’s privacy rights in any way, a complaint can be made to the Privacy Officer (see contact details below). WSL will endeavour to act promptly in response to a complaint.

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1.8 WSL contact details

Please contact WSL about privacy-related issues by post or email:

The Privacy Officer Western Sydney Lakes

Address: PO Box 457, Cranebrook, NSW 2749

Email: info@wslakes.com.au

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1.9 Updates to this Policy

This Privacy Policy may vary from time to time and changes will be published on this page.